FAQs

A holiday discount is applied to your fees providing you give the centre two weeks written notice and your fees are up to date.

  • What if I would like to take holidays?
    A holiday discount is applied to your fees providing you give the centre two weeks written notice and your fees are up to date.
  • What happens on public holidays or when my child is away due to illness?
    Normal fees will apply when your booked day falls on a public holiday or absence due to holidays or illness.
  • What is the minimum booking?
    We recommend a minimum booking of 2 days per week – some of our services have this as a requirement, please contact the specific Centre Director for more information.
  • What if my child is sick?
    We request that you keep your child home if they are ill. This helps reduce the risk to other children and staff. If your child becomes ill during their day at the centre, we will ring the parent’s contact numbers on the enrolment form. Please ensure that all current contact numbers are correct to avoid any delay.
  • What happens when my child’s teacher is away?
    We have a number of staff who work part-time – we ask these staff members to take on the additional days/hours wherever possible. This provides continuity for the children as the staff are familiar to them. In some instances, it is necessary for us to use staff from a relief agency. These relief staff are fully checked by the agency and have the relevant qualifications and certificates.
  • What do I need to do on the first day?
    Each centres Parent Handbook will have a list of what to bring on the first day. On arrival, a staff member will take you and your child to their group, where your child’s bag will be placed in their locker. Staff will show you where the sign-in sheet is located. Parents/guardians are required to sign their child in upon arrival and sign out at the end of the day. You are welcome to stay as long as you wish. Please ring through the day to see how your child is settling in.
  • What about fees?
    We ask that you contact Family Assistance Office to arrange your CCMS Benefit. On your first week, your account will show the current week plus two weeks in advance. Following payment of this account, your weekly account will be placed in your child’s information pocket. Fees are to be made a minimum of two weeks in advance. There is also a non refundable enrolment fee of $50 for your child.
  • What about CCMS Benefit?
    The Family Assistance Office is responsible for decisions about the amount of care for which CCMS can be paid. Call the Family assistance Office in 13 61 50 to discuss your circumstances and entitlements or click on the following link to be taken to their website.